Casino Job Descriptions
Casino Hosts provides excellent service to players to get them to be loyal customers.
Casino Careers is a free resource to candidates interested in finding employment in casino hotel resorts, riverboats, cruise lines, racetracks, gaming technology, manufacturing, and pari-mutuel companies. Candidates post a free resume in a secure database and apply to Employers through posted jobs. Pit Boss Responsibilities. The job has changed greatly over the years. The pit boss was originally the casino manager or one of the managers. Today's 'pit boss' may be responsible for watching a few table games, running a pit of a dozen games, or running several pits of table games and all the floor supervisors who are watching games and dealers in those pits. 9,188 Casino jobs available on Indeed.com. Apply to Customer Service Representative, Beverage Server, Special Agent and more! Job Duties and Tasks for: 'Gaming Dealer' 1) Exchange paper currency for playing chips or coin money. 2) Pay winnings or collect losing bets as established by the rules and procedures of a specific game. 3) Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack. Basic Job Description: Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift.
Casino Host Job Description Example
What Does a Casino Host Do?
The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.
His/her job description entails answering queries posed by casino player and resolving their complaints.
His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.
The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.
Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.
A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.
He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.
The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.
He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.
He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.
In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.
He/she is expected to respond to all inquiries made by players regarding service provision issues.
He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.
Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.
Issues beyond his/her ability are equally expected to be reported to the marketing manager.
The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.
Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.
Casino Host Job Description Example
The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.
Here is a job description example that presents the major role of a host in a casino environment:
- Market the services of the casino to existing and prospective players
- Intimate the players on new games and programs, and events of the casino
- Cater for the needs of the players while they are within the casino
- Send emails or place calls to players to promote the image and services of the casino
- Oversee the promotion and progress of the loyalty programs organized by the casino
- Determine the level of comps to be given to any particular player
- Oversee service delivery to the players
- Ensure players are satisfied with the services provided by the casino
- Listen to complaints and concerns of clients and get them resolved without delay
- Book reservations for the casino’s valued customers
- Coordinate all special events organized by the casino towards attracting new clients
- Draft and distribute periodic or daily report to the casino’s management.
Casino Host Resume Preparation
When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.
One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.
The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.
Requirements – Skills, Knowledge, Abilities – for Casino Host Role
To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:
- Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
- Previous experience in casino environment is added advantage
- Possess outstanding skills in communication, both oral and written
- Possess a likeable and professional demeanor
- Ability to work fast and meet deadlines
- Ability to manage players and their needs
- Possess computer literacy and ability to handle some important Microsoft Office packages
- Ability to multitask and get several assignments completed within a short time
- Possess jovial and positive outlook, which invariably rub off positively on clients.
Casino Host Skills for Resume
Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.
The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.
Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.
To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.
How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!
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Job Assessment Tests: How to Top Your Competition
As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.
The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.
Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.
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Current Openings
1 full time – Cage/Vault Supervisor
1 full time – Cage Cashier
1 full time – Cook
1 full time – Cashier (Waitstaff)
1 full time – Security Officer
1 full time – Players Club Host
Apply for any of these jobs by clicking on the link: JOB APPLICATION
Cage/Vault Job Descriptions
Cage/Vault Supervisor: Your job will be to assist the Department Manager with the operations of the Cage and Vault. Some of your duties will include providing supervision and support to team members, ensuring that daily schedules provide adequate staffing to meet business needs and investigating variances that may occur on your shift and reporting the outcome to management. You will have to be detail oriented, mathematically inclined and have supervisory experience. But if you enjoy this type of position and have a friendly, outgoing personality – we’d love to have you on our team! APPLY NOW
Main Bank Cashier: You will be working in the vault. You get to be the banker in charge of bankroll inside the Casino Vault. You will accept deposits of cash receipts from cashiers/clerks into the vault, accept returned cash drawers and count down the bank for variances, and secure cash to be deposited at the bank.APPLY NOW
Cage Cashier: As Cage Cashier, your main duties are to safeguard the assets of the casino, cashing out guest transactions in an accurate, professional and courteous manner and in accordance with established policies, procedures and gaming regulations.
Drop Team Job Description
Drop Team Member: You must be an early riser, as your shift will begin at 5:45 am daily – and being late is not an option. The drop/count team member is responsible for maintaining an organized cart of empty and full boxes, removing cash boxes from the gaming machines, replacing them with empty ones. Count, collects and documents revenue received from the electronic gaming machines. Operate currency ten key or computer system to document transactions. This is a physical job requiring much bending, wrist movement and stooping throughout the shift. APPLY NOW
Information Technologies (IT) Job Descriptions
IT Help Desk Admin: The Help Desk Administrator provides user support and customer service on an organization supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. For a full job description click here: IT Help Desk Admin APPLY NOW
Food & Beverage Job Descriptions
Food & Beverage Supervisor: Your job is to assist the F&B Manager with supervision of the food and beverage services and activities of the casino. Your focus will be on quality and guest satisfaction. You will assist the F&B Manager with directing the overall food and beverage operations including but not limited to: inventory control, food production, and planning of menus to ensure a positive guest experience and quality of menu items. You do need to have prior F&B experience to be successful in this role. Casino Experience is preferred. APPLY NOW
Cook: Your job is to prepare and cook meals for our guests and staff that taste great and look good. You are also responsible for maintaining positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. APPLY NOW
Cashier/Waitstaff: This dual position provides fast, friendly, professional and responsive customer service to casino patrons in The Red Dirt Roadhouse. The atmosphere is lively, fun and upbeat! APPLY NOW
Bar Tender: Your job will require you to sell and serve beer to customers that are the legal drinking age and to maintain a clean, orderly, and well-stocked bar. You will be required to ensure compliance with legal regulations. Click here for a complete job description. APPLY NOW
Dishwasher: Your job is to…wash dishes. It may not be glamorous, but it’s got to be done. It pays well, has excellent benefits and is hugely appreciated by management, staff and guests alike! You are also required to keep the dish room clean and well organized. APPLY NOW
Casino Job Roles
Maintenance Job Descriptions
Maintenance Team Member: To be a successful member of this team, you must be able to provide a clean, sanitary comfortable environment for our guests and your fellow employees. You will also need to have a basic knowledge of general maintenance and repair, perform simple carpentry tasks, basic plumbing, mow lawns and other necessary grounds work. You must also be able to operate lawn tractors and other mechanized equipment such as polishers and buffers. APPLY NOW
Players Club Job Descriptions
Players Club Supervisor: Assists Director of Marketing & Players Club by supervising Players Club staff and activities. Essential job functions include interviewing, training and scheduling Players Club staff. Plans, assigns and directs work flow, assists with marketing and promotions. One year of casino or hospitality experience along with previous supervisory experience is required. CLICK HERE for a complete job description. APPLY NOW
Players Club Host: As a Host, the main focus of your position is to provide quality customer service and keep our guests informed of promotional events occurring on-site. You are also responsible for the customer database, cash and merchandise redemption. You need to be a “people person” as well as have great attention to detail for this position! APPLY NOW
Security Job Descriptions
Security Supervisor: This position requires you to supervise and ensure security guards maintain order, enforce regulation and observance of applicable laws and regulations. Must be friendly and outgoing, possess excellent customer service skills, good judgement in intense situations and have a professional and well-groomed appearance. APPLY NOW
Security Officer: As a Security Officer, you are charged with maintaining a safe and secure environment for our guests and employees while protecting casino property and assets. You do this by being a peaceful, positive presence in the casino at all times while on duty. Escorting guests and employees to their cars is as much a part of the job as is helping the big money winners haul their earnings out of the casino! APPLY NOW
Surveillance Job Descriptions
Surveillance Operator: The Surveillance Operator, under the direction of the Director of Asset Protection, Assistant Director of Asset Protection, and the Surveillance Manager is responsible for monitoring all covered casino property to ensure the protection of the Casino and its assets. Must possess proficient computer skills and the ability to write detailed reports. APPLY NOW
Slots/Customer Service Job Description
Slot Tech: As a slot tech your job is part technical, part customer service. You will be on the floor all day interacting with customers as well as maintain a positive, professional environment for coworker and vendors. You will be responsible for paying out jackpots, minor repairs and routine maintenance on machines, removals and installs of gaming machines, communicating with and assisting vendors and the gaming commission. You will also be required to do some light housekeeping while on duty. APPLY NOW
Customer Service Representative: You will be the main source of contact with our guests. You have to be a friendly face with a willingness to offer help and a smile at all times! CSR’s do everything from offering a pat on the back when a guest is having a bad day, to showing a new guest around the casino, to getting a guest a coke or coffee and bringing it to them on the floor. You will also be required to do some light housekeeping. If you really enjoy interacting with all people, this is the job for you! APPLY NOW
Please note these “Requirements” apply to all positions.
Casino Security Job Descriptions
- Our Casinos are NOT smoke free environments. You must be able to tolerate working in an environment where second hand smoke, loud noises and flashing lights are present.
- You must be able to pass a background check and receive a gaming license or permit from the Delaware Nation Office of the Gaming Commission as is required to work in gaming operations.
- You must be able to complete a pre-employment drug test with a negative result.
Casino Job Descriptions
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